Whether you’re creative, commercial, or technical, there’s a home here for you at Vault. A passion for change is essential, a love of good coffee helps.
While we’re really passionate about building a great product, we’re just as passionate about building a great company. So we invest in our own culture as much as we do in that of our customers.
We’re a small but growing team and everybody gets to wear many hats. It’s essential for us all to work together, so we qualify people on culture fit as much as specialist skills. We value strong opinions, loosely held, expect talent and ego in negative correlation and offer a flat structure and unlimited room to grow.
Beautiful London offices located in Borough (yes, by the market!). There’s open spaces for team work and cubby holes for getting stuff done. There’s a roof terrace, a gym with excellent showers, bike parking, free fruit, tea and coffee as well as monthly pancake breakfasts. The snack game is strong (Jaffa Cakes, Tunnock’s Teacakes) and there’s a fantastic selection of street food across the road (Thai is a favourite!).
Our company culture revolves around two things: food and coffee. With so many good food places nearby it’s hard not to become a bit of a foodie. We try to eat together a couple of times a week. Same with coffee – we do runs on the daily (flat white please!). It’s OK if you don’t like coffee though – we’re an inclusive community. We also go to the pub every now and then. Not everyone drinks alcohol. That’s cool too.
We’re passionate about people, so personal development is something we think is important. Everyone gets £1000 in credits they can spend as they please on a wide selection of learning and education courses. We also run an initiative called a ‘Minternship’ where people can choose to shadow a member of another team and get an insight into what life is like elsewhere in the business. Never not learning!
Like we said, we’re inclusive. Take your pick from a Windows Surface Laptop or a Macbook. There’s room for both Windows and fancy-pants Mac lovers in our little company. There’s also an array of test phones to play with. We’re the front line when it comes to testing our own app. Everybody gets involved.
| Features | Vault | Hotline | Bot/ AI | Third Party | Other Tech Solution |
|---|---|---|---|---|---|
| Employee accessibility | Mobile app & web reporting | Phone; handled by a call center | Resolution requires human intervention and handover | Third party adds friction. Employer less accountable | Focus on connecting employees with lawyers, increasing risk of lawsuits |
| Two-way communication | Yes, even if anonymous | No | No | Possible; handover needed | Possible |
| Multi-language support | Yes | May need multiple providers | Possible | May need multiple providers | May need multiple providers |
| Anonymous reporting | Yes, with two-way chat | Yes, but no followup | Yes, but no followup | Yes, but no followup | Yes |
| Data confidentiality & security | Unique instance for every client; ISO27001 compliant | Third party handles data | Third party handles data | Third party handles data | Many connect employees with lawyers. Third party handles data |
| Scalability & enterprise capability | Designed for enterprise | Legacy solution. Shared resource | Human required for resolution | Shared resource with other clients | Shared resource |
| Case management | Resolution Hub; Data & Analytics | In some cases | In some cases | In some cases | In some cases |
| Report routing | Automated routing; multi-team collaboration | Manual/third party process | Manual process | Manual/third party process | Manual/third party process |
