How Trustpilot implemented the EUWD and uncovered cases of misconduct
700 employees worldwide
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Consumer review website
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Preparing for EU Directive
As a free-to-use global review website that provides consumers with a voice and companies with a way to listen, respond, and continually improve, it goes without saying that trust is a crucial part of Trustpilot’s identity.
The importance of trust
In light of a growing Speak Up culture in the workplace and the EU Whistleblower Directive, Trustpilot recognizes the need to empower its staff to report instances.
Carolyn Jameson, Chief Trust Officer at Trustpilot, said: “As part of our responsibility as a public company and just good hygiene, we knew we needed an independent partner to provide the technology that powers our Speak Up culture. Employee feedback and engagement were strong from the outset.
“One major reason we selected Vault Platform was to enable compliance with the imminent launch of the EU Whistleblower Directive. We needed to move quickly and accurately, and Vault guided us through the onboarding process without a hiccup. Our values align well with Vault’s and our employees know they can Speak Up and put their trust in the process. Vault was the only choice for us.”
The foundations for a Speak Up culture
Carolyn Jameson, Chief Trust Officer at Trustpilot, said: “As part of our responsibility as a public company, compliance with the EU Whistleblower Directive, and just good hygiene, we knew we needed an independent partner to provide the technology that powers our SpeakUp culture. Employee feedback and engagement were strong from the outset. Our values align well with Vault’s and our employees know they can Speak Up and put their trust in the process.
Using technology to build trust
Trustpilot was able to elevate its Speak Up program and strengthen its position of trust and ethical behavior by utilizing Vault’s technology to streamline anonymous reporting.
Carolyn said: “The corporate world is now at a point in time where anyone using outdated processes and legacy systems to manage important corporate compliance issues needs to up their game. The only way to truly build trust is by using technology that enables reporters to voice their concerns.”
Vault’s mobile-first solution enables reporters to come forward anonymously or choose to report via GoTogether®, a strength-in-numbers approach that enables employees to surface a report under the condition they’re part of a pattern. Case managers can communicate directly with reporters as the investigation continues, even if the reporter has opted to remain anonymous.
“Onboarding with Vault Platform was really pleasant, and the high-quality support and guidance from our first contact with the Vault team never wavered. We had visibility of the entire process from the outset, and the Vault team was always available to answer our questions. The entire process has been a true partnership.”
– Carolyn Jameson, Chief Trust Officer
