| Employee accessibility | Mobile app & web reporting | Phone; handled by a call center | Resolution requires human intervention and handover | Third party adds friction. Employer less accountable | Focus on connecting employees with lawyers, increasing risk of lawsuits |
| Two-way communication | Yes, even if anonymous | No | No | Possible; handover needed | Possible |
| Multi-language support | Yes | May need multiple providers | Possible | May need multiple providers | May need multiple providers |
| Anonymous reporting | Yes, with two-way chat | Yes, but no followup | Yes, but no followup | Yes, but no followup | Yes |
| Data confidentiality & security | Unique instance for every client; ISO27001 compliant | Third party handles data | Third party handles data | Third party handles data | Many connect employees with lawyers. Third party handles data |
| Scalability & enterprise capability | Designed for enterprise | Legacy solution. Shared resource | Human required for resolution | Shared resource with other clients | Shared resource |
| Case management | Resolution Hub; Data & Analytics | In some cases | In some cases | In some cases | In some cases |
| Report routing | Automated routing; multi-team collaboration | Manual/third party process | Manual process | Manual/third party process | Manual/third party process |
Neta Meidav
Cecile Alper-Leroux
Ruth Thomas
Chris Havrilla
