| Employee accessibility |
Mobile app & web reporting |
Phone; handled by a call center |
Resolution requires human intervention and handover |
Third party adds friction. Employer less accountable |
Focus on connecting employees with lawyers, increasing risk of lawsuits |
| Two-way communication |
Yes, even if anonymous |
No |
No |
Possible; handover needed |
Possible |
| Multi-language support |
Yes |
May need multiple providers |
Possible |
May need multiple providers |
May need multiple providers |
| Anonymous reporting |
Yes, with two-way chat |
Yes, but no followup |
Yes, but no followup |
Yes, but no followup |
Yes |
| Data confidentiality & security |
Unique instance for every client; ISO27001 compliant |
Third party handles data |
Third party handles data |
Third party handles data |
Many connect employees with lawyers. Third party handles data |
| Scalability & enterprise capability |
Designed for enterprise |
Legacy solution. Shared resource |
Human required for resolution |
Shared resource with other clients |
Shared resource |
| Case management |
Resolution Hub; Data & Analytics |
In some cases |
In some cases |
In some cases |
In some cases |
| Report routing |
Automated routing; multi-team collaboration |
Manual/third party process |
Manual process |
Manual/third party process |
Manual/third party process |
Neta Meidav
Cecile Alper-Leroux
Ruth Thomas
Chris Havrilla
