|
Employee accessibility |
High accessible mobile app.
Open Reporting enables solution for entire ecosystem. |
Low accessibility - hotlines only account for 6% of reports.
Need to find the hotline number to start |
Third party increases friction into the process.
Employer seem less accountable. |
Lacks sophistication
required to deal with a very human-centric process
Human will have to step in at some point |
Focus on ‘employee empowerment’ not employer enablement.
Often connect employees with legal resources. |
|
Two way communication |
Yes, in the users language directly from the App and Resolution Hub.
Yes, even if anonymous. |
Call centres that take a message.
Follow up can only happen if employee identifies themselves. |
Third party increases friction.
Hand over has to take place. |
Handover to a human is required to progress the case. |
Many solutions prepare an employee for legal action and/or involve a third party. |
|
Multi language support |
In-App support for all required languages.
No Management needed. |
Need an operator with call centres offering each required language.
Or partner with multiple suppliers |
Need a provider offering each required language.
Or partner with multiple suppliers |
Multi-language is possible but has to had over to a human at some point. |
Multi-language may be possible. |
|
Anonymous
reporting |
Anonymous reporting with two-way communication.
Also GoTogether (strength in numbers) reporting. |
Yes, but follow up is difficult without identifying the reporter. |
Yes, but follow up is difficult without identifying the reporter. |
Yes, but follow up is difficult without identifying the reporter. |
Yes, but follow up is difficult without identifying the reporter. |
|
Data,
confidentiality & security |
Independent instance. Data encrypted in-transit and at rest.
ISO27001 certified. Restricted access to case data. |
Yes, but follow up is difficult without identifying the reporter. |
Information is collected by a third party increasing the risk profile. |
Information is collected by a third party increasing the risk profile. |
Information may be collected by a third party.
Or data may need to flow through other systems, increasing the risk
profile. |
|
Scalability &
enterprise
capability |
Vault Platform was built for enterprises.
Ideal for organizations of 100 employees to tens of thousands. |
Widely adopted by enterprises but not fit for purpose.
Only used in 6% of
incident reports. |
Need a provider offering each required language, or partner with multiple suppliers.
Multiple clients served by same resources. |
Information is collected by a third party increasing the risk profile. |
Information may be collected by a third party.
Or data may need to flow through other systems, increasing the risk profile. |
|
Case
management |
Resolution Hub is a case management system.
Case data is centralized in one location with a full audit log.
Board-ready insight into progress and problem areas. |
Either induce their own case management system.
Or need plugging in to a third party. |
Various options with different capabilities. |
Various options with different capabilities.
May need to connect to a third party or in-house case management system. |
Many connect employees with legal support directly.
Not focused on solving the problem internally. |
|
Report
routing |
Automated routing based on multiple attributes (location, language, category of misconduct, etc.)
Collaboration between different teams. |
Various options with different capabilities. |
Third party involvement increased friction. |
Various options with different capabilities. |
Various options with different capabilities. |
Neta Meidav
Cecile Alper-Leroux
Ruth Thomas
Chris Havrilla
