Watch the panel session with audience Q&A that took place at the HR Technology conference in Las Vegas in October 2019.
Speakers
Neta Meidav
CEO & co-founder
Vault Platform
Cecile Alper-Leroux
VP HCM Innovation
Ultimate Software
Ruth Thomas
Co-founder & Principal
CuroComp
Moderator
Chris Havrilla
Vice President
Bersin, Deloitte Consulting
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Hotline | Third Party | Bot/AI | Other Tech Solutions | |
|---|---|---|---|---|---|
| Employee accessibility | High accessible mobile app. Open Reporting enables solution for entire ecosystem. | Low accessibility - hotlines only account for 6% of reports. Need to find the hotline number to start | Third party increases friction into the process. Employer seem less accountable. | Lacks sophistication required to deal with a very human-centric process Human will have to step in at some point | Focus on ‘employee empowerment’ not employer enablement. Often connect employees with legal resources. |
| Two way communication | Yes, in the users language directly from the App and Resolution Hub. Yes, even if anonymous. | Call centres that take a message. Follow up can only happen if employee identifies themselves. | Third party increases friction. Hand over has to take place. | Handover to a human is required to progress the case. | Many solutions prepare an employee for legal action and/or involve a third party. |
| Multi language support | In-App support for all required languages. No Management needed. | Need an operator with call centres offering each required language. Or partner with multiple suppliers | Need a provider offering each required language. Or partner with multiple suppliers | Multi-language is possible but has to had over to a human at some point. | Multi-language may be possible. |
| Anonymous reporting | Anonymous reporting with two-way communication. Also GoTogether (strength in numbers) reporting. | Yes, but follow up is difficult without identifying the reporter. | Yes, but follow up is difficult without identifying the reporter. | Yes, but follow up is difficult without identifying the reporter. | Yes, but follow up is difficult without identifying the reporter. |
| Data, confidentiality & security | Independent instance. Data encrypted in-transit and at rest. ISO27001 certified. Restricted access to case data. | Yes, but follow up is difficult without identifying the reporter. | Information is collected by a third party increasing the risk profile. | Information is collected by a third party increasing the risk profile. | Information may be collected by a third party. Or data may need to flow through other systems, increasing the risk profile. |
| Scalability & enterprise capability | Vault Platform was built for enterprises. Ideal for organizations of 100 employees to tens of thousands. | Widely adopted by enterprises but not fit for purpose. Only used in 6% of incident reports. | Need a provider offering each required language, or partner with multiple suppliers. Multiple clients served by same resources. | Information is collected by a third party increasing the risk profile. | Information may be collected by a third party. Or data may need to flow through other systems, increasing the risk profile. |
| Case management | Resolution Hub is a case management system. Case data is centralized in one location with a full audit log. Board-ready insight into progress and problem areas. | Either induce their own case management system. Or need plugging in to a third party. | Various options with different capabilities. | Various options with different capabilities. May need to connect to a third party or in-house case management system. | Many connect employees with legal support directly. Not focused on solving the problem internally. |
| Report routing | Automated routing based on multiple attributes (location, language, category of misconduct, etc.) Collaboration between different teams. | Various options with different capabilities. | Third party involvement increased friction. | Various options with different capabilities. | Various options with different capabilities. |
| Features | Vault | Hotline | Bot/ AI | Third Party | Other Tech Solution |
|---|---|---|---|---|---|
| Employee accessibility | Mobile app & web reporting | Phone; handled by a call center | Resolution requires human intervention and handover | Third party adds friction. Employer less accountable | Focus on connecting employees with lawyers, increasing risk of lawsuits |
| Two-way communication | Yes, even if anonymous | No | No | Possible; handover needed | Possible |
| Multi-language support | Yes | May need multiple providers | Possible | May need multiple providers | May need multiple providers |
| Anonymous reporting | Yes, with two-way chat | Yes, but no followup | Yes, but no followup | Yes, but no followup | Yes |
| Data confidentiality & security | Unique instance for every client; ISO27001 compliant | Third party handles data | Third party handles data | Third party handles data | Many connect employees with lawyers. Third party handles data |
| Scalability & enterprise capability | Designed for enterprise | Legacy solution. Shared resource | Human required for resolution | Shared resource with other clients | Shared resource |
| Case management | Resolution Hub; Data & Analytics | In some cases | In some cases | In some cases | In some cases |
| Report routing | Automated routing; multi-team collaboration | Manual/third party process | Manual process | Manual/third party process | Manual/third party process |
