Hemma Lomax

Our Integrity Innovators spotlight this week centers on Hemma Ramrattan Lomax, VP Associate General Counsel, Compliance at Zendesk.

Zendesk is a world-renowned Customer Relationship Management (CRM) company with over 5,000 employees worldwide. The software can help businesses build better relationships with their customers via text, phone, email, live chat, and social media.

Hemma is passionate about leading with the art of ethical decision-making and promotes ethical leadership and a culture of active bystandership. Fascinated by the role of integrity in the context of corporate social responsibility, Hemma designs innovative global compliance programs that make people feel psychologically safe and brings a creative edge to risk mitigation.

Last year, she launched the Kind Business Ambassador program, which leverages the strengths of the Zendesk team and increases the ways to be seen, heard, and valued.

Prior to moving in-house, Hemma served for just over a decade prosecuting financial fraud and corruption with the United States Securities and Exchange Commission (SEC) and has previously worked as Parliamentary Counsel for the UK government.

When asked about the biggest challenges facing ethics and compliance right now, she said: “One of the biggest challenges for businesses will be instilling and maintaining trust with a workforce that is insecure and burned out, especially in the tech sector, with recent layoffs and hits on revenue and stock prices. It’s important for E&C professionals and leaders to decide how we can best support our colleagues when they’re asked to do more with less.”

Check out some of our other Integrity Innovator blog posts here.