OVO needed to implement a misconduct reporting solution that was independent, easy to use, and could handle complaints anonymously. Will Randle, the company’s Director of Risk & Compliance, explained that this was an important step in establishing credibility with all of OVO’s stakeholders, from the Board to employees.
“Misconduct reporting and case management were the first areas of focus for OVO’s incoming non-executive directors. They valued independence, anonymity, and clarity around conflict of interest above all else.
“Vault Platform provides a framework on which we can build our own tailored solution. The ability to add manual reports, surface our Speaking Out policy, and use modern case management tools allows us to generate extremely granular insight into our ethics and compliance position. It’s really boosted our credibility and trust amongst employees.”