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Over 8000 employees


Renewable energy industry


Build credibility and trust

Misconduct reporting and case management was one of the first areas of focus for OVO’s incoming non-executive directors. They valued independence, anonymity, and clarity around conflict of interest above all else.”

– Will Randle, Director of Risk & Compliance

The challenge

Establish an industry-leading ethics & compliance function

OVO Energy is the UK’s largest independent energy supplier. Against the backdrop of a complex regulatory landscape, OVO knows the importance of identifying risks before they snowball. The key to doing that internally is building trust with their employees by finding a trusted third party to facilitate reporting.

Wind energy
Ovo green wall

The solution

The search for a trusted partner

OVO needed to implement a misconduct reporting solution that was independent, easy to use, and could handle complaints anonymously. Will Randle, the company’s Director of Risk & Compliance, explained that this was an important step in establishing credibility with all of OVO’s stakeholders, from the Board to employees.

The outcome

Enabling ethics and compliance at scale

Ultimately, OVO went with Vault for a few key reasons:

  • Vault’s technology sits independent from the company’s core infrastructure, offering true anonymity for reporters. OVO is building trust by putting reporters in direct contact with their case managers.
  • Vault Platform enables OVO to develop and run the Ethics and Compliance processes they need at scale.
  • Vault’s Resolution Hub is the central system of record for all misconduct reports and provides accurate visibility of incidents and associated metrics.
  • The Resolution Hub’s user-friendly interface allows case managers to investigate and resolve cases more efficiently and effectively than ever before.
Employee reporting silence

“Vault Platform provides a framework on which we can build our own custom solution. The ability to add manual reports, plus the use of custom fields and other case management tools allows us to generate extremely granular insight into our Ethics and Compliance position. It’s really boosted our credibility and trust amongst employees.”

– Will Randle, Director of Risk & Compliance

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