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700 employees worldwide


Consumer review website


Preparing for EU Directive

“One major reason we selected Vault Platform was to enable compliance with the imminent launch of the EU Whistleblower Directive. We needed to move quickly and accurately, and Vault guided us through the onboarding process without a hiccup.”

– Carolyn Jameson, Chief Trust Officer

The challenge

The Importance of Trust

As a free-to-use global review website that provides consumers with a voice and companies with a way to listen, respond, and continually improve, it goes without saying that trust is a crucial part of Trustpilot’s identity.

In light of a growing Speak Up culture in the workplace, the Trust Gap report, and the EU’s upcoming Whistleblower Directive, Trustpilot recognizes the need to empower its staff to report instances.

Trustpilot phone
Trustpilot reviews

The solution

The Foundations for a Speak Up Culture

Carolyn Jameson, Chief Trust Officer at Trustpilot, said: “As part of our responsibility as a public company, compliance with the EU Whistleblower Directive, and just good hygiene, we knew we needed an independent partner to provide the technology that powers our SpeakUp culture. Employee feedback and engagement were strong from the outset. Our values align well with Vault’s and our employees know they can Speak Up and put their trust in the process.

The outcome

Using Technology to Build Trust

By utilizing Vault’s technology to streamline anonymous reporting, Trustpilot was able to elevate its Speak Up program and strengthen its position of trust and ethical behavior.

Carolyn said: “The corporate world is now at a point in time where anyone using outdated processes and legacy systems to manage important HR issues needs to up their game. The only way to truly build trust is by using technology that enables reporters to come forward anonymously, gives them strength to GoTogether™ so they can find safety in numbers, and provides us with direct communication with all reporters. Vault was the only choice for us.”

Reviews five stars

“Onboarding with Vault Platform was really pleasant, and the high-quality support and guidance from our first contact with the Vault team never wavered. We had visibility of the entire process from the outset, and the Vault team was always available to answer our questions. The entire process has been a true partnership.”

– Carolyn Jameson, Chief Trust Officer

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