Vulnerability Disclosure Policy


The purpose of this policy is to establish guidelines for the responsible disclosure of vulnerabilities in Vault Platform’s domains, including subdomains of:


This policy applies to any individual or organization that discovers and wishes to report a vulnerability in Vault’s systems and services.

We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures. In some cases, based on our sole discretion, we may provide a formal acknowledgement of a report made.

Reporting Vulnerabilities

If you believe you have found a security vulnerability relating to Vault’s system, please submit a vulnerability report to our security team at Please provide us with as much detail as possible, including steps to reproduce the vulnerability and any potential impact it may have.

In your report please include details of:

  • The website, IP or page where the vulnerability can be observed.
  • A brief description of the type of vulnerability, for example; “XSS vulnerability”.
  • Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.

What to expect

After you have submitted your report, Vault will respond to a qualified vulnerability report in a reasonable timeframe.

Priority for remediation is assessed by looking at the impact, severity and exploit complexity, and in accordance with internal policies. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

An effort will be made to keep you informed of the remediation and resolution within a reasonable timeframe. However, occasionally the need for confidentiality may prevent providing you details of the remediation.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify our guidance, so please do continue to coordinate public release with us.

Protection for Researchers

Vault supports responsible vulnerability research and will not take legal action against researchers who act in good faith and follow this policy. We will work with researchers to understand and resolve any vulnerabilities found in a timely and responsible manner.

Disclosure of Vulnerabilities

Vault is committed to the timely disclosure of qualified vulnerabilities once they have been identified and resolved. We will make commercial best efforts to work with researchers to establish a mutually agreed-upon timeline for public disclosure.


You must NOT:

  • Break any applicable law or regulations.
  • Access unnecessary, excessive or significant amounts of data.
  • Modify data in the Vault Platform’s systems or services.
  • Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
  • Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
  • Disrupt the Organisation’s services or systems.
  • Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers.
  • Submit reports detailing TLS configuration weaknesses, for example “weak” cipher suite support or the presence of TLS1.0 support.
  • Communicate any vulnerabilities or associated details other than by means described in the published security.txt.
  • Social engineer, ‘phish’ or physically attack the Organisation’s staff or infrastructure.
  • Demand financial compensation in order to disclose any vulnerabilities.

You must:

  • Act in good faith and have reasonable grounds to believe that the report was true at the time of reporting.
  • Comply with data protection rules and must not violate the privacy of any data the Vault Platform holds. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
  • Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).


This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause Vault Platform to be in breach of any legal obligations.


By following this policy, we hope to foster a more secure environment for our customers and users. Thank you for your cooperation in helping us identify and resolve vulnerabilities.